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Frequently Asked Questions

Airline Reservations

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What is CMEatSEA’s FREE AIR program?

CMEatSEA offers FREE AIR on select sailings for both the delegate and traveling companion.  The FREE AIR gateways included are YYZ, YUL, YVR. 




Are other air gateways available?

Other major gateways are available for a low cost.  Please check with your CMEatSEA Coordinator for more details.



Are transfers included in CMEatSEA’s FREE AIR program?

Transfers are included for the days of the cruise.  If you choose to arrive early or depart late and do a deviation, transfers are not included.




What is an air deviation?


CMEatSEA will always do its very best to get you to and from your port of embarkation on the most direct and convenient flights out of your airport gateway. The air can be on any airline on any flight schedule that will affordably get you to your port of embarkation before the ship sails.

Air Deviations allow you to request a specific airline and routing for a nominal fee. If you are travelling during a peak holiday period such as Christmas, New Year’s or Spring Break, we highly recommend this option. We also recommend Air Deviations for those passengers wishing to use specific airlines and/or travelling with young children or for those people who may have physical challenges.

Deviations give you a lot of flexibility. You can arrive early, stay extra days at the end of a cruise, or maybe build in a stopover. You can also fly business class or first class. Advance seat selection may also be available – assuming the airline assigns seat at that time. This alone is worth it at times, especially on long flights.



What is the cost for an air deviation with CMEatSEA?

CMEatSEA charges $99 CAD per person plus any differential from the airline.



Are seat assignments available in advance?

If seat assignments are available, Vacation Planning can request your seats at the time of booking your flights. 



Can I change my flights to arrive earlier or leave later?

Sure, if you purchase an air deviation. This is just another example of the flexibility of an air deviation. These requests must be made in writing and the cruise line will add an air deviation charge. If you have booked your own flights, or did not book an air deviation, it may not be possible to change your flight arrangements after the fact.




How can I get special services added for my flights? (wheelchair assistance, special meals etc)

Our Customer Care department is able to assist with any special services needed.  Please contact them at customercare@cruise-connections.com



Will I get frequent flier points?

If you are a Frequent Flyer member of the airline chosen for your cruise, mileage points may be credited to you. Advise the ticket agent at the check-in counter of your frequent flyer number. Remember, mileage credit is subject to the rules and regulations of the air carrier.



Can I use my frequent flyer points to upgrade to First or Business Class?

This may only be possible if you elect to make your own air arrangements. CMEatSEA usually books what is called “bulk rate” tickets. These are fares that are not available to the general public and are sold to us at a volume discount. Because these fares are usually lower than public fares, the airlines will generally decline frequent flyer or mileage upgrades, but it never hurts to ask. Check with your airline once you have your flight details. Passengers electing to take advantage of air deviation will have their flights within days of their air deviation requests. Non-deviating passengers will have their flight schedules approximately 29 days prior to travel.


What if I miss the ship because of weather related or mechanical delay?

If you booked your airfare with CMEatSEA, we will assist in making arrangements to get you to the ship, even if it means flying you to the next port of call.  You will be responsible for hotels and other expenses.  If you booked your own airfare, then it will be your own responsibility in every respect to get to the next port of call. CMEatSEA will not reimburse you for any expenses you may incur. Fortunately, insurance bought through Travel Guard includes travel delay and missed connection features. Read the fine print though; sometimes there are weather related disclaimers. Check with your agent when booking your airfare separately on what your insurance will cover for you.


AIR FOR OTHER CMEatSEA SAILINGS

Can I book air through CMEatSEA

Definitely. Our Vacation Planning department can assist with flights for your cruise vacation.


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