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Crystal Cruises

Company Profile | Ships | History | Staterooms | Dining| Entertainment | Spa

Company Profile

Crystal Cruises
Crystal cruises is committed to providing excellent service to their customers, the guests and travel professionals who book and support their product. In meeting their needs, every service they provide to their customers must be of the highest quality and integrity – whether it is shipboard or shoreside.

Crystal would constantly seek improvement and innovation of their services as well as strive for reduction of their costs in order to maintain reasonable fares, thereby enhancing the value of their stheirervice to customers. All bookings must be serviced promptly and accurately with the highest respect and courtesy. Their suppliers and distributors must have an opportunity to make a fair profit.

Crystal Cruises is concerned about their staff, the men and women who work with us, both shipboard and shoreside. Each employee is regarded as an individual whose dignity is respected and merit is recognized. All employees should be provided with working conditions that are clean, orderly and safe. All employees should feel free to make suggestions and comments in a reasonable manner. Crystal Cruises provides equal opportunity for development and advancement for those qualified. Crystal Cruises is committed to providing competent management.


The "Crystal Difference®" and "Crystal Experience®" have been lauded concepts for more than two decades, earning Crystal Cruises® countless awards for offering travelers a new class of luxury and prestige. Founded in 1988 by then parent company NYK, Crystal® propelled itself to the top of a competitive industry quickly by distinguishing this "Crystal Difference" with one simple goal: to provide its guests with the finest travel experience available in the luxury service business, not just the luxury cruise industry.

Besides the numerous industry and consumer travel awards bestowed on the line since virtually its inception – Crystal has earned "World's Best" and "Readers' Choice Award Winner" rankings from Travel + Leisure and Condé Nast Traveler, respectively, more than any other cruise line – the true success of the "Crystal Experience" is best illustrated by the company's number of repeat guests. It's the highest in the industry, enticing travelers back aboard its luxury ships again and again with personalized service, extraordinary attention to the finest details and innovative itineraries. First and foremost, however, the Crystal brand of luxury is neither stuffy nor intimidating. It represents the very best personal experience a cruise can deliver, from experienced captains, officers, and staff to crew and shore-side personnel who genuinely look forward to welcoming guests into the Crystal Family®.

Through its uncompromising focus on classic service, abundant space, extensive choices and quality, Crystal Cruises has redefined the luxury vacation. As a result, it has become the benchmark against which guests and travel professionals now measure all other cruise lines.

In May 2015, Crystal Cruises was acquired by Genting Hong Kong (GHK), and embarked on a new era of expanded luxury travel. Under the new ownership of the global hospitality, leisure and entertainment powerhouse, the line began broadening its offerings to welcome more intrepid luxury travelers than ever, with new ships, new itineraries and other splendid surprises on the horizon.

Crystal Cruises' first award-winning luxury vessel, Crystal Harmony® embarked in 1990, with sister ships Crystal Symphony® and Crystal Serenity® joining the fleet in 1995 and 2003, respectively. Since Crystal Harmony's retirement in 2005, the line has operated its enriching global itineraries with the two remaining ships, often pioneering cruise ship access to ports and experiences throughout the world. Continuing innovative momentum, Crystal became the first large luxury cruise line to navigate the elusive Northwest Passage in 2016 and again in 2017, while in 2018, the cruise line will expand its coveted World Cruise portfolio with four separate global itineraries.

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